Zombse

The Zombie Stack Exchanges That Just Won't Die

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What are good software packages for tracking patron interactions?

What are good software packages for tracking patron interactions? By this I mean tracking which kinds of questions/interactions we're having* and when. (When done on paper, these are sometimes known as "tick sheets" or "tally sheets.")

*reference, reader's advisory, computer assistance, print/copy assistance, directions, &c.

Customization, handling multiple workstations simultaneously (while being able to aggregate or break them out as needed), and good statistical reports are all preferences here.

  1. Alan Thomas II

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